Learning & Development (L&D) Specialist | Day Shift | Ortigas | Up to PHP110K

Develop Learning That Strengthens Australia's Leading Media Teams

With Emapta, access global career mobility, premium benefits, world-class leadership exposure, and a high-performance environment built for exceptional L&D talent.

• Employment type: Full-time
• Shift: Day Shift
• Work setup: Onsite, Ortigas
• Salary: Earn up to PHP110,000

• 3+ years of Learning & Development or Instructional Design experience supporting Australian accounts, in a performance-driven or contact center environment.
• Proven experience designing structured curricula, training frameworks, and performance-based learning programs for voice, email, and chat operations.
• Strong ability to identify business needs and performance gaps, then translate insights into targeted learning solutions that improve results.
• Solid application of adult learning principles, blended learning methodologies, and end-to-end learning journeys from onboarding through continuous development.
• Proficiency in LMS platforms, content authoring tools, virtual training systems, and digital or AI-enabled learning tools.
• Strong analytical skills, with the ability to measure training effectiveness, interpret learning data, and connect outcomes to performance improvement.
• Excellent facilitation, stakeholder management, and communication skills, with the ability to work effectively across teams and leadership levels.

• Design onboarding and capability programs aligned with service KPIs and operational goals
• Build scalable learning frameworks that drive consistent performance
• Facilitate targeted training and reinforcement programs based on performance insights
• Identify performance gaps through data and stakeholder input, translating findings into learning solutions
• Align learning plans with operational priorities and collaborate with key stakeholders
• Measure training effectiveness through metrics, feedback, and business outcomes
• Partner with leaders to strengthen individual and team capability
• Develop and maintain training content, SOPs, and knowledge resources
• Champion continuous learning through blended, data-driven, performance-focused approaches

• Day 1 HMO coverage with free dependent
• Competitive salary package aligned with top talent
• Prime office location with easy access to MRT, restaurants, and banks
• Day shift schedule supporting sustainable performance
• Salary Advance Program through banking partner (subject to approval)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
• Free 24/7 access to office gyms (Ortigas and Makati)
• Exclusive lifestyle perks (hotel and restaurant discounts)
• Employee referral incentives
• Standard government and Emapta benefits
• 20 annual leave credits (5 convertible to cash)
• Employee engagement activities
• Mentorship and exposure to global leaders and teams
• Clear career growth pathways within a structured environment
• Diverse and high-performance work culture

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.