Non-voice Travel Account (CSR) - Open to No Experience (a)

Customer Service Representative – Travel Account (Non-voice)

Cebu | Onsite

Caldwell Communication

About Caldwell Communication

Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training:

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Cebu

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

Apply Now

Start your career in travel customer service at Caldwell and create smooth experiences for clients.