Senior WFM Planning Analyst - Muntinlupa

apartmentTTEC Customer Care Management Philippines Inc placeMuntinlupa calendar_month 

Job Description

Description :

Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.

Forecast and recommend staffing headcounts on a long-term basis

Uphold and ensure customer data is strictly confidential and respected

Work across departments leaders to advocate for continuous process improvement and motivate the groups you're working with to reach for amazing

Bring your time management and organizational skills to manage multiple, complex, ongoing tasks.

What You Bring to the Role :

1 year or more data analysis experience

Associate degree, technical school or equivalent work experience

Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks

A solution-oriented mindset to ensure happy customers

Understanding, interpreting, and manipulating data for reporting

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