Customer Service Manager (Membership) - Landers Fairview - Muntinlupa
Muntinlupa Full-time
Chiefly responsible in handling and overseeing the membership operations of the store.
Specific Duties and Responsibilities- Guarantees member-customer satisfaction in attending to their needs and concerns and makes sure that these are properly addressed.
- Ensures cleanliness of the membership area.
- Sees to it that all membership personnel are updated and properly informed of all in-store’s promotions.
- Monitors sales operations of the membership (daily remittances and the like, etc.)
- Manages subordinates in their day-to-day tasks.
- Evaluates membership clerk and sales team performance.
- Supports marketing activities such as telemarketing and other special events.
- Ensures that membership sales target are met and adheres to approved.
- Candidate must possess at least Bachelor's/College Degree in any field
- Preferably Assistant Manager/Manager specialized in Sales - Retail/General or equivalent
- At least 3 years of working experience in the related field is required for this position
- Experience working with membership databases, online membership and/or conference platforms
- Strong interpersonal, written, and oral communication skills
- At least 3 years of working experience in sales industry
- Required skills: Analytical skills, Strong customer service, Excellent communication skills
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with the Senior Operations Manager to ensure overall development + growth of the (local) organization including the meeting of service agreements and contractual requirements.
• Performs other duties consistent with the position.
Qualifications:
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Join the Team
Anko Customer Service Managers play a critical role in driving store performance and team success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores.
As a key...