BPO Quality Assurance Analyst | TP MOA

apartmentTeleperformance placePasay scheduleFull-time calendar_month 
What we're looking for
  • At least 2 years of experience in a quality assurance or quality control role, preferably in a contact centre or BPO environment
  • Strong analytical and problem-solving skills, with the ability to identify and address quality issues
  • Excellent communication and interpersonal skills to provide effective feedback and coaching
  • Proficient in using quality assurance tools and software, such as customer relationship management (CRM) systems
  • Demonstrated ability to work collaboratively in a team environment and drive continuous improvement
  • Familiarity with relevant industry regulations and quality standards
  • Proficiency in English, both written and verbal
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