Service Desk Engineer (Telecom)
Asticom Makati Full-time
Key Responsibilities
- Act as first point of contact for telecom network incidents and service requests
- Perform initial troubleshooting, resolution, and escalation within SLA targets
- Monitor network performance, alarms, and alerts during operations and special events
- Log, categorize, and prioritize tickets accurately in service management systems
- Coordinate with NOC, field engineers, and vendors for issue resolution
- Communicate incident status and updates to customers and stakeholders
- Follow ITIL processes and contribute to continuous service improvement
- Support root cause analysis and maintain knowledge base documentation
- Track KPIs and provide operational reports
Qualifications
Education:
- Bachelor’s degree in Information Technology, Computer Engineering, Electronics and Communications Engineering, or related fields
Work Experience:
- Required: Minimum 2+ years experience in Telecom Network Operations / Service Desk
- Hands-on experience with ticketing and service management tools
- Experience with network monitoring and alerting systems
Knowledge & Skills:
- Basic understanding of wireline and wireless networks
- Familiarity with network performance metrics and troubleshooting
- Strong knowledge of Incident and Service Management (ITIL preferred)
- Ability to analyze recurring issues and support service improvements
- Basic scripting/automation knowledge is a plus
- Proficiency in network protocols including TCP/IP, DNS, and DHCP
H2 Software Consulting Services Inc.Taguig, 5 km from Makati
Key Responsibilities
• Supervise and support Service Desk Analysts in handling incidents, requests, and escalations
• Monitor ticket queues to ensure SLA compliance and service quality
• Act as the primary escalation point for complex or high...
PenbrothersMakati
innovative products and services that drive operational efficiency and business growth.
About the Role
As Service Desk Engineer you will act as the first point of contact for the customer to report issues and faults relating to our product for support...
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Summary:
The Service Desk Agent L2 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests...