Technical support staff

Job Description

Posted on 13 June 2025

• Handle escalated calls and emails from 1st level agents which are related to technical

• Assist 1st level agents with technical difficulties that they encounter during call/email and

• Update 1st level agents if there is an outage in any of our systems.
• Conduct training, coaching, and mentoring to the 1st level agents. Act as a multiplier of

• Provide debriefing to other 2nd level agents after every shift about common errors

• Report encountered bugs in the system using an internal tool and follow –up for updates

• Disseminate information to other 2nd level agents regarding the status of escalated

• Update and develop technical skills not only related to 1&1 support but further about

• Must attend weekly technical meetings for technical updates.

• Accepts other responsibilities as maybe assigned by superior according to the need of the

• Creates and preserves the most favorable Company image by conducting all functions in

• Administers all assigned functions consistent with and in support to the goal of the

company.

Qualifications/Requirements

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Amenable to work onsite
• Solutions-oriented

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

Apply now