Technical Support Representative l Virtual Process l Earn up to 37k!

You'll serve as the ultimate guide for gadget lovers helping subscribers unbox, connect, and troubleshoot their favorite tech for an unbeatable home entertainment experience from day one.

Key responsibilities:

• Guide customers through setup, Wi-Fi connectivity, and device troubleshooting for smart TVs, audio systems, and smart home gear.
• Provide fast, friendly technical support via voice, live chat, and email.
• Document diagnostic steps and solutions in the CRM system.
• Share tips and tricks to help users get the best performance from their devices.
• Process product replacements, repair tickets, and warranty claims hassle-free.
• Flag recurring hardware/software bugs and escalate complex cases to Tier 2 support.

Qualifications:

• At least 1 year of BPO Technical Support experience (preferably handling international consumer electronics, hardware, or ISP accounts).
• At least a Senior High School graduate, or finished 2 years in college / Vocational diploma.
• Excellent English verbal and written communication skills with strong active listening abilities.
• Proficient computer navigation skills and familiarity with CRM systems.
• Willing to work on-site in Bridgetowne, Pasig City with flexible shifting schedules.

• Full HMO coverage + Life Insurance starting on your very first day.
• Earn performance incentives and structured salary increases.
• Complimentary P2P shuttle rides, accessible on-site parking at no cost, and regular employee discounts.
• Fully paid training programs, educational support, and structured fast-track pathways to permanent corporate roles.
• Convertible leave credits, wellness & gym memberships, festive year-end celebrations, and annual company gifts.