Customer Service for Travel and Hospitality (Dayshift & Weekends Off)

Based in Taguig City, Metro Manila, you will be a key customer-facing member of our growing organisation, providing exceptional service to our valued clients.

• Handling inbound calls from customers and providing prompt, efficient, and friendly assistance
• Addressing customer inquiries, complaints, and concerns in a professional and empathetic manner
• Providing up-to-date information on travel packages, hotel bookings, and related services
• Facilitating bookings, modifications, and cancellations with attention to detail
• Maintaining accurate records and documentation of customer interactions
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Adhering to company policies, procedures, and service level agreements

• At least 1 year of GDS experience. Sabre GDS is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Previous experience in a customer service or call centre role, preferably in the travel or hospitality industry
• Ability to work in a fast-paced environment and adapt to changing customer needs
• Commitment to providing exceptional customer service and a genuine interest in the travel and tourism industry

Are you interested for this position? Just click, APPLY NOW button.

If you wish for your application to be prioritized, you may set your preferred schedule here: bit.ly/torchphonescreening

Ready to embark on an exciting customer service journey with us? Apply now and be part of our growing team!