Cluster Head (South Luzon)

apartmentGuess placeLucena scheduleFull-time calendar_month6/6/26

JOB TITLE : CLUSTER HEAD

ORGANIZATIONAL SCOPE

Department / Section : Sales
Reports to : Area Sales Manager

Supervises : Store Head

BASIC PURPOSE

The Sales Cluster Head is responsible for overseeing 4–5 stores within an assigned cluster, ensuring

consistent execution of sales strategies, operational standards, merchandising excellence, and people

development across all handled locations.

Stores within the cluster report directly to the Cluster Head. The Cluster Head consolidates store

performance, recommends action plans, and submits proposals to the Area Sales Manager (ASM), who

serves as the final decision authority.

This role acts as the critical link between store operations and area leadership, driving performance,

accountability, and alignment with company goals.

MAJOR RESPONSIBILITIES

KEY RESULTS AREA (KRA) MAJOR RESPONSIBILITY

1 Sales Performance

Management

Drive cluster-wide sales growth and achievement of targets
Analyze store performance trends and identify opportunities
Develop and recommend action plans to improve productivity

and conversion

Monitor KPIs and enforce accountability across stores
Lead execution of sales campaigns and commercial initiatives

2 Operational Excellence • Ensure strict compliance with operational policies and

procedures

Maintain consistency in store execution and customer experience
Conduct regular store audits and performance reviews
Resolve operational issues escalated by Store Heads
Promote discipline in inventory, loss prevention, and cash

handling

Inform Store Head of merchandise that needs to be re-ordered /

pulled out.

3 Merchandising & Brand

Standards

Ensure visual merchandising standards are aligned across stores
Monitor product availability, stock levels, and replenishment
Coordinate with merchandising and supply chain teams
Support store teams in executing brand guidelines

4 People Management &

Development

Directly supervise and coach Store Heads
Identify training needs and develop succession pipelines
Reinforce performance management and accountability culture
Promote employee engagement and retention
Lead cluster meetings and performance alignment sessions

5 Reporting & Strategic

Recommendations

Consolidate cluster reports and performance summaries
Present insights and proposals to ASM
Provide data-driven recommendations for improvement
Track implementation of approved action plans

6 Cross-Functional

Coordination

Liaise with HR, Training, Finance, Logistics, and Merchandising
Ensure timely resolution of support-related issues
Align cluster execution with company-wide initiatives

JOB SPECIFICATIONS

Educational Attainment : College Graduate

Work Experience : Minimum 3-4 years of retail management experience

At least 2 years as Store Head (for internal hiring)

Skills and Abilities : Good communication skills both oral and written

Good in numbers

Physically fit

Must be computer literate

Knowledge in Microsoft Excel

Equipment Used : Laptop
Working Environment : Mall / Store-based

Contacts : Internal and external customer

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