Business Process Analyst | BS Industrial Engineering Fresh Graduates

BUSINESS PROCESS ANALYST

Skills and Experience Required:

• Graduate of Bachelor of Science in Industrial Engineering
• Open to fresh graduates or experienced applicants
• Good communication and interpersonal skills to collaborate with stakeholders at all levels
• Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement
• Knowledge of change management principles and methodologies
• Proficient in data analysis and reporting tools (e.g., Excel and more)
• Willing to work on a graveyard/night shift

Key Responsibilities:

• Document the business processes and provide research assistance to management
• Responsible for the documentation of business processes, workflows and training material.
• Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications

TASKS:

• Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.
• Develop materials to document operational end-to-end process flows
• Summary recommendations from SMEs for process improvements and other findings
• Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs
• Develop and organize work instructions, visual aids, and other education materials
• Provide recommendations on processes reviewed as outlined in the document.
• Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.
• Ensure to hit the monthly targets set by the Operations Excellence Manager.

eLink Systems & Concepts Corp. is a pioneering IT-BPO company. We provide effective solutions to corporate and individuals in Australia, the UK, the United States, and all other countries across the globe. Our team has well-accomplished board of directors who have over 25 years of combined experience in the industry.

We constantly maintain a balanced culture of interest between clients and employees. We make it our priority that in everything we do, the company grows, the client need is satisfied, and the employee career is improved.

People hired by eLink get the chance to explore their utmost potentials, the access to exciting perks and incentives, and the opportunity to work with some of the best career performers in the country.