[ref. y3993320] Quezon City - Associate Operations Manager | Ortigas Site with 20K Sign-On Bonus!

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Associate Operations Manager who will be working with Connext's Client in the United States of America.

• Competitive compensation
• Performance Based Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Annual Increase
• Mid-year Bonus

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients.

Responsibilities:

• Co-manages account performance, focusing on time, attendance, and task completion
• Builds a culture of continuous performance improvement and team accountability
• Analyzes client processes and performance metrics to enhance service value and efficiency
• Supports staffing needs through recruitment, training, coaching, and performance management
• Ensures compliance with policies, prepares action plans, and leads quality initiatives
• Contributes to strategic planning and stays updated on BPO operations best practices.

Qualifications:

• At least four (4) to five (5) years of experience in operations management or a similar role.
• Team-oriented with proven operational leadership skills
• Strong financial acumen; analytical and detail-oriented
• Experienced in managing department budgets and multiple clients
• Thrives in fast-paced environments with multiple deliverables
• Highly proficient in Microsoft Office and data manipulation tools
• Amenable to work on-site in Pasig City