Remote Desktop Support/L2 Service Desk Analyst/Desk Side Support
HCLTech Manila Full-time
Supports remote desktop environments ensuring secure and efficient user access to enterprise systems.
Key Responsibilities:
- Maintain RDS and VPN access.
- Troubleshoot remote connectivity and performance issues.
- Coordinate user provisioning with AD/Infra teams.
Skills / Experience:
- Windows Server and Active Directory expertise.
- Experience with Citrix or Microsoft RDS.
Private AdvertiserManila
agreed SLAs, escalating complex issues to the appropriate support teams when required.
• Provide onsite and deskside support for desktops, laptops, network printers, AV devices, corporate phones, and peripheral devices, including break/fix...
RMS Collect Phils., Inc.Manila
This role manages project delivery, analytics, reporting, business intelligence, and Digital Employee Experience (DEX) initiatives, collaborating with L1 and L2 support teams (remote and local) to deliver innovative solutions.
The Manager oversees DEX...
HCLTechTaguig, 12 km from Manila
Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop...