Software Product Specialist
YourMembership Cebu Full-time
Job Description Summary
Be a key player in Momentive Software’s success by empowering our clients to maximize the potential of our cutting-edge Cobalt CRM solutions. As a Software Product Specialist, you'll become an expert in our mobile and browser-based applications, built on the powerful Microsoft Dynamics 365 platform.You'll partner with clients, solving real-world business challenges and guiding them to success with our software. This position within our Customer Support team offers an exciting opportunity to learn, grow, and make a real impact. The Software Product Specialist is a technical support position that is part of our customer support department and reports to the Manager of Customer Support.
If you're a problem-solver who thrives in a collaborative environment and loves staying ahead of the tech curve, we encourage you to apply!
Primary Duties:
- Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
- Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
- Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
- Collaborate effectively with internal teams, learning from experienced colleagues, and contributing to project success.
- Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
- Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
- Develop specialized expertise in key components of the Cobalt AMS platform, becoming a valuable asset to the team.
- Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
- Technical troubleshooting in SQL, Azure, and Microsoft Dynamics for resolution of client support requests.
- Other duties as assigned.
Required Qualifications:
- A four-year degree from an accredited institution
- 1-2 years of professional work experience, preferably in a technical and/or training field
- Fluency in English with excellent verbal and written communication skills
- Ability to work U.S. hours consistently
- Preferred technical experience with SQL, Microsoft Dynamics, Microsoft Azure, and Power BI
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