Japanese Operations Team Leader (WORK-FROM- HOME & Earn Up to Php 115,000)
This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations.
Location: Pasig City (WFH, onsite for training only)Schedule: Dayshift (must be flexible)
Salary Range: Php 90,000 - Php 115,000
Industry: Video Games Service Provider
BENEFITS:
- WFH Set-Up (Onsite only during training – approx. 1 month)
- HMO and Life Insurance: Day 1, 100% coverage for principal and 1st dependent, 75% coverage for 2nd to 4th dependent
- 15 Days Vacation Leave
- 15 Days Sick Leave
- 1 Day Birthday Leave
- 3 Days Wellness Leave
- Annual Reimbursement program (Php 3,000/annually)
- Non-taxable Allowances: Php 3,000/monthly during probation period then additional Php 2,000/monthly will come in upon regularization
- 13th Month Pay
- Government-Mandated Benefits
QUALIFICATIONS:
- Must be a Japanese Nationals or Filipino who can speak, read and write Japanese
- JLPT N1, N2, N3 Passer or Non-Passer
- At least 1-2 years of leadership experience in a BPO setup
- Strong in team management, coaching, and performance monitoring
- Open to high school graduates and undergraduates
- Passion or background in gaming is a strong plus!
- Must be flexible with working hours and adaptive in a fast-paced environment
RESPONSIBILITIES:
- Lead, motivate, and guide your operations team to success
- Act as the go-to person for escalations and performance issues
- Ensure project KPIs and SLAs are consistently met or exceeded
- Coach, mentor, and evaluate team performance
- Collaborate with stakeholders across local and remote teams
- Analyze reports, resolve issues, and optimize workflows
- Help develop training materials and process improvements
- Resume Screening
- HR Interview (via MS Teams)
- Language Proficiency Test (English & Japanese)
- Operations Interview (English & Japanese)
- Final Client Interview
- Job Offer
- Apply now!?
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