Customer Support Advisor | Work from Office

We’re Hiring: Customer Support Advisor!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Mid Shift

Job Description:

• Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care.
• Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible.
• Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems.
• Proactively identify and report compliance and operational issues to maintain service standards.
• Consistently achieve KPIs for FRT, and NPS, ensuring high-quality and efficient customer service.”
• Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery.
• Manage workload effectively, prioritising tasks to meet deadlines and service level agreements.
• Continuously develop product and service knowledge to provide accurate and informed support.
• Identify opportunities to improve processes, customer journeys, and service outcomes.

Qualification and requirements:

• Excellent communication skills
• Composure under pressure
• Team contribution and collaboration
• Strong attention to detail and data accuracy
• Interpersonal skills
• Problem-solving ability
• Time management skills

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.