Bilingual Spanish CSR

What You’ll Do

As a Bilingual Spanish CSR, you will be the trusted voice guiding patients through their healthcare journey:

• Insurance Support: Assist patients with coverage questions, claims submissions, and resolving denied claims with care and accuracy.
• Prior Authorizations: Clearly explain requirements for treatments or procedures, ensuring patients feel confident and informed.
• Medical Records Management: Handle requests securely and promptly, always protecting patient confidentiality.
• Appointment Coordination: Schedule, reschedule, and manage follow-up visits to support continuity of care.
• Network Inquiries: Confirm physician participation and answer insurance-related questions with professionalism and clarity.
• Billing Assistance: Provide support with billing inquiries, explain patient statements, and help resolve discrepancies with accuracy and empathy.

• Must be at least a high school graduate
• Conversational Spanish skills — no advanced certification required!
• At least 1 year of BPO customer service experience.
• Willingness to work onsite in Bridgetowne, Quezon City.
• How to Apply

To help us easily track and prioritize your application, please fill out our virtual application form here:

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