Technical Support Representative | AU Telco | Weekends Off | Up to PHP28K - Quezon City
Troubleshoot With Tech That’s Changing How Australia Connects
Award-Winning. Customer-Centric. Tech-Driven.
Our client is redefining how Australians connect—offering ultra-fast internet, streamlined mobile, and flexible network solutions. With accolades like the Finder Award and Canstar Blue’s Innovation Award under their belt, they’re not just part of the industry—they’re setting its pace.This is your chance to work with global teams, gain international experience, and be part of something that’s moving fast. No relocation required—just real opportunities and a future worth building.
Job Description
Be part of our client’s team as a Technical Support Representative, delivering expert assistance across calls, chat, and email. Troubleshoot complex internet issues, guide new users through setup, ensure service accuracy, and log interactions—all while supporting Australia’s leading telecom network with precision, professionalism, and compliance.
Job Overview
Employment type: Full-time
Shift: Day Shift (Monday – Friday, 06:00 AM – 03:00 PM), Weekends Off
Salary: PHP 25,000 to PHP 28,000Work setup: Onsite, Ortigas
Exciting Perks Await!- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- HMO coverage with free dependent upon regularization
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- At least 1 year of BPO TSR experience in an Australian telecommunications campaign (highly preferred)
- Broadband/telecom campaign experience in US, UK, or CA markets is also welcome
- Customer service campaign experience may be considered
- Live chat support experience is a plus
- Excellent English communication skills—written and verbal
- Basic knowledge of computer networking, email clients, and smartphone configurations
- Bachelor’s degree or completed college units
- Ability to multitask and adapt to extended hours when needed
- Conduct service qualification checks using advanced web tools
- Troubleshoot connectivity issues across various technologies, including FTTN/X, FTTP/H, FTTC, FTTB, HFC, wireless, ADSL, PSTN, VoIP, and more
- Assist customers through calls, chat, and email
- Guide new clients through internet setup while providing expert advice and a warm welcome
- Use internal knowledge bases to deliver accurate and timely solutions
- Log interactions, updates, and follow-ups in the CRM or designated tools
- Ensure compliance with telecommunications regulations and privacy standards
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Be part of a team passionate about making an impact—personally and professionally. Apply now and step into the #EmaptaEra!