TDCX - Travel Customer Service Representative (Premium International Airline Account)
BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Handle phone-in/chat enquiries of current and prospective members.
- Identify cause of problems and recommend solutions.
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
- Maintain member accounts whenever there are changes in their profiles.
- Send program-related collaterals and forms.
- Advise on latest promotions and mechanics.
- Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
- Involve in ad-hoc projects.
- Meet daily KPI requirement.
- College level.
- With at least 1 year BPO voice experience for an international account.
- Experience in an airline account and GDS system is an advantage.
- Experience in chat or email support is also an advantage.
- Strong verbal and written English communication skills.
- Amenable to work in rotating shifts.
- Can work in Ortigas Center, Pasig City.
How to Apply?
Source of Application: Job Boards - Jobstreet
Online
Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview.
Onsite
Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare Jobstreet as the source of your application during your interview.
ID verification may be conducted at any stage of the recruitment process.*