QA Team Leader (Urgent Hiring)
iOPEX Technologies Taguig Full-time
About the role
We are seeking a talented QA Team Leader to join our dynamic team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. As a QA Team Leader, you will play a pivotal role in overseeing a team of quality assurance professionals, ensuring the delivery of exceptional customer service and maintaining the highest standards of quality across all our operations.
What you'll be doing- Manage and lead a team of QA professionals, providing guidance, support, and mentorship to help them excel in their roles
- Develop and implement quality assurance strategies, processes, and standards to drive continuous improvement
- Monitor and analyse team performance metrics, identifying areas for improvement and implementing corrective actions
- Collaborate with cross-functional teams to identify and resolve quality-related issues in a timely manner
- Provide regular feedback and performance assessments to team members, supporting their professional development
- Ensure compliance with all relevant regulatory and industry standards
- Contribute to the overall growth and success of the organisation by actively participating in strategic initiatives
- Minimum of 3 years of experience in a QA Team Leader or Supervisor role within a call centre or customer service environment
- Strong understanding of quality assurance principles, methodologies, and best practices
- Excellent leadership, communication, and interpersonal skills
- Ability to think critically, problem-solve, and make data-driven decisions
- Proficient in using quality assurance tools and technologies
- Demonstrated track record of successfully leading and motivating teams
- Familiarity with applicable industry regulations and compliance requirements
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing a rewarding and fulfilling work environment for our employees. As a QA Team Leader, you can expect:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career advancement and professional development
- Supportive and collaborative work culture
- Work-life balance initiatives, including flexible scheduling options
About us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business solutions and services. With a strong focus on quality and customer satisfaction, we are dedicated to empowering our clients to achieve their strategic objectives.Join our team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting new chapter in your career!
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