Quality control/assurance officer

Job Description

• Service Quality Assurance and Safety Inspections:
• Conducts inspections on elevator and escalator units under paid maintenance contracts and newly installed units (jointly with the E/E Installation Department) to ensure operational safety and compliance.
• Assists in the investigation for elevator and escalator units with high Call Back Service (CBS) rate, entrapment rate, safety-related incidents at site, and maintenance-related failure based on CBS Mon system.
• Prepares and submits detailed inspection reports to concerned personnel (e.g. Branch Supervisors, E/E Installation PIC, Mitsubishi Information Center (MIC), and, also to client, if, needed only).
• Coordinates with internal teams (e.g., E/E Service Branch Heads, Supervisors, MIC & M’s BRIDGE System Section, etc.) to communicate inspection outcomes and recommend immediate actions.
• Assists and confirms quality assurance through inspection after major replacement activities, rectification works, and troubleshooting activities are completed.
• Troubleshooting and Technical Support:
• Assists in on-site troubleshooting and analysis of elevator and escalator issues, particularly those requiring advanced technical skills and the use of diagnostic instruments.
• Coordinates and provides support in punch list rectification and factory reconstruction activities carried out by branch maintenance personnel, limited to monitoring and relaying instructions from MEBS.
• Supports maintenance personnel with advanced technical issues that require instruments like multimeters, insulation testers, vibration testers, speed meters, maintenance laptops, tension gauges, etc.
• Identifies field quality concerns, prepares technical report, and communicates with the concerned E/E Service Branch Head and/or Supervisor.
• Monitoring, Reporting, and Documentation
• Generates internal and external reports covering inspections, service quality, and troubleshooting activities.
• Compiles and consolidates technical data for non-operational unit monitoring, rail and bracket inspections, elevator and escalator inspections, factory reconstructions, and other activities related to safety and quality.
• Collects information to support the creation of procedural documents and recommends improvements to work processes related to inspections, field assessments, and maintenance checks.
• Participates in major replacement activities of the E/E Service Department and provides suggestions on processes and instructions related to quality inspections, field assessments, and maintenance checks to support the improvement of Work Instruction development.
• Prepares and submits data of Service Quality Report for Mitsubishi Electric Building Solutions (MEBS) Monthly Report.
• Discuss to E/E Service key quality performance indicators per branch such as entrapments, failure rates, CBS rates, maintenance-related issues, rope and brake test results, and other safety-related concerns
• Monitors, follows-up, and reports the progress of E/E Service Branch in Factory Reconstruction and Investigation Request to QAS Supervisor.
• Project and Field Operations
• Inspects and confirms the severity of punch list items found related to safety and recommends suspension of elevator/escalator operation if necessary.
• Handles jobsite emergencies, investigates incidents with E/E Service Branch, and submits a technical report with root cause analysis.
• Assists in M’s BRIDGE system activities, including but not limited to signal testing, installation, activation, and troubleshooting related to the system.
• Communication and Coordination
• Coordinates with branch supervisors to schedule technical site inspections, including factory-related reconstruction and investigation requests.
• Follows up on rectification of punch list items (e.g. adjustments, replacements, troubleshooting) and communicates technical findings and recommendations to stakeholders, including MIC and branch heads.
• Engages with branch teams to discuss safety concerns resulted from poor quality service and installation.
• Immediately reports safety-related findings to the E/E Service Supervisor and immediate superior.
• Submits Special Service Reports and recommendation reports (if applicable) after troubleshooting or inspections.
• Discusses with the E/E Service Supervisor and QAS Supervisor any punch list items that are safety-related concern or may affect the performance of the inspected elevator and/or escalator unit for immediate actions.
• Other Responsibilities:
• Adheres to IEE quality policy and quality objectives of Safety and Quality Assurance Department.
• Performs other related quality assurance and technical tasks as may be assigned by the superior from time to time.

• Graduate of BS Mechanical or Electrical Engineering, preferably by the Professional Regulation Commission
• Proficiency with diagnostic tools and specialized maintenance equipment.
• Strong report-writing and technical documentation skills.
• Capable of working independently and managing multiple responsibilities.
• Can relate effectively to all types of people in the organization with leadership potential.
• Must have excellent communication skills both written and oral, English and Filipino.

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

Department: Safety and Quality Assurance

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