Technical Support
Zamboanga Full-time
About the role
This is an exciting opportunity to join LabSolution Technologies Inc. as a Technical Support professional. In this full-time position based in Zamboanga City, Zamboanga Del Sur, you will be responsible for providing expert technical assistance and troubleshooting support to our customers.Your role will be crucial in ensuring the smooth operation of our laboratory and scientific equipment and instruments.
What you'll be doing- Respond to customer inquiries and requests for technical support via phone, email, or in-person interactions
- Diagnose and troubleshoot technical issues with our laboratory and scientific equipment and instruments
- Provide step-by-step guidance to customers on the proper use and maintenance of our products
- Coordinate with the service and repair teams to ensure timely resolution of customer issues
- Document and maintain records of all technical support cases and resolutions
- Contribute to the continuous improvement of our technical support processes and documentation
- Relevant technical or scientific degree, or equivalent combination of education and experience
- At least 1 year of experience in a technical support or customer service role, preferably in the laboratory or scientific equipment industry
- Strong problem-solving and analytical skills to quickly identify and resolve technical issues
- Excellent communication and interpersonal skills to provide clear and friendly support to customers
- Proficient in using computer systems and software to log and track support cases
- Ability to work independently and as part of a team to achieve customer satisfaction
- Willingness to learn and stay up-to-date with the latest technologies and industry developments
What we offer
At LabSolution Technologies Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the key benefits you can expect include:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance coverage
- Generous paid time off and holiday leave
- Opportunities for professional development and career advancement
- Collaborative and supportive team environment
About us
LabSolution Technologies Inc. is a leading provider of state-of-the-art laboratory and scientific equipment and instruments. With a focus on innovation, quality, and customer satisfaction, we have been serving the scientific community for over 20 years.Our mission is to empower researchers and scientists with the tools they need to push the boundaries of discovery and advance scientific knowledge.
Apply now to join our team and be a part of our exciting journey!
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