Technical support supervisor

Job Description

Posted on 29 April 2025

Providingthese services in an efficient manner will ensure the continuous cash-flow in the corporation that will help all the operation functions of the business.

DUTIES:

• Receiving request or Job order from customer.
• Labor and Materials request / canvassing, keep good communication with the supplier of materials, constant updates and ensuring the item will be received in the expected timeframe.
• Advice the accounting department to make a proper quotation prior for customer's approval.
• Boarding for troubleshooting base on the job order requested. Troubleshooting, issuance of Customer Service Report signed by the Owner's Representative.
• Make a Condition Found Report submitted to CEO and Accounting.
• Repair / Installation of new parts including commissioning.
• Make a 2nd Customer Service Report (Additional work / Work is done).
• Advice accounting for final billing.
• Commission and Inspection of boats, ensuring that they will always be in good condition.
• Supervise and directs the technicians and boat captains relating to customer’s request.
• Proper handling and accuracy of records, warehouse receipts and other pertinent documents and make sure that it will always be readily available once needed.
• Response effectively to client’s inquiries, requests and other matter.
• Make sure to respect clients even in difficult situations.
• Give importance to clients request and suggestions.

Qualifications/Requirements

Good with communicating with customers and colleagues, respectful even when handling difficult clients, Diligent, had experience with boat technical after-sales services.

Work location

SUBIC, ZAMBALES

Remarks

No additional remarks

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