Customer Service Associate

Sutherland Carmona is hiring a Full time Customer Service Associate role in Carmona, Calabarzon. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱15,000 - ₱25,000 per month

As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you’ll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you’ll ensure they’re hooked up with top-tier service from day one.

What You’ll Bring to the Table:

• Provide excellent customer service via phone
• Assist with product features, queries, and sales information
• Offer support for renewals, refunds, and objections to retain customers
• Transfer calls to the appropriate department when needed
• Deliver clear product and service information to customers

You’re the Perfect Fit If You:

• Have 6+ months of sales or 1+ year of customer service experience
• Possess excellent verbal and written communication
• Are proficient in MS Office and basic computer functions
• Understand operating systems, browsers, and technical issues
• Have a strong customer service focus and problem-solving skills
• Can adapt to client tools and internal systems
• Are familiar with end-user services on the phone system