Customer Service Representative
Magellan Solutions Mandaluyong Full-time
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, providing support, resolving issues, and ensuring a positive customer experience.The ideal candidate is a problem-solver with excellent communication skills and a strong customer-centric mindset.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and identifying the best solution.
- Provide information about products, services, and policies.
- Investigate and resolve customer complaints or issues in a timely and effective manner.
- Amenable to work in shifting schedule
- Willing to work onsite in Shaw, Mandaluyong or Quezon City
- Can start immediately
- Competitive Salary Package
- Night Shift Differential
- Performance incentives
- Attendance incentives
- Leave Credits (Convertible to Cash)
- Government Mandated Benefits
- Annual Performance Appraisal
- HMO + 1 dependent
- Retirement plan
- Fast Promotion
- Opportunity for growth
- Continuous learning programs
- Work-life balanced activities
- Great work culture
- Company Events
- Staff House (Shared Cost Accommodation)
- Relocation assistance
- Free Shuttle Service
- Fast hiring process
- Virtual/Phone Interview
- Start ASAP
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