Retail Supervisor

Overall Role Purpose:

Drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area.

Accountabilities:

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.

• Implement standardized guidelines & procedures that will track and monitor adherence and performance
• Training frontline staff in Best-in-Class Retail
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets
• Support country sales & marketing campaigns at Retail point-of-sale
• Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.

• To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets

National Sales Manager

Direct Sales Channel Manager

National Marketing Manager

Product Manager, Marketing

• Liaise with country to coordinate and support outlet development and management
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Carry out any task that is required by his or her superiors from time to time.

• Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time

• Liaise with customer service to resolve any customer issues that may arise.

• Prepare cash reconciliations and ensure proper petty cash maintenance

• Work closely with Sales Training Manager for the training of all frontline staff

• Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management
• Team-player and proven leadership and influencing skills
• High levels of patience
• Perseverance to bring issues to logical conclusion
• Sales orientation
• Strong English (written and spoken) comprehension and communication skills are essential.
• A minimum of 4 years’ experience in the field of retail sales and area marketing
• Experience in sales/sales processes
• Knowledge and understanding of the retail trade from a service and sales perspective.
• Experience in leading a frontline team is preferred
• Tertiary level in related fields (e.g. Degree in Business / Marketing)