Customer Service Representative | Dumaguete (Hybrid)

DUTIES AND RESPONSIBILITIES:

• Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Answers basic inquiries and resolves basic problems.
• Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and the customer facing applications.
• Actively re-directs incoming callers to self-service options.
• Performs proactive outbound follow-up communications, as necessary.
• Performs client site merchandising supplier support updates.
• Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations.
• Handle e-mail requested interactions.
• Perform catalog management maintenance for customer order guides.

REQUIRED MINIMUM EDUCATION AND EXPERIENCE:

• Completed 2 years in College or SHS graduate

TECHNICAL REQUIREMENTS:

• Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)

ABILITIES AND SKILLS:

• Demonstrates customer service orientation.
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment.