Clinic Custodian START ASAP CUBAO

Clinic Custodian / Patient Services Representative

Start Date: ASAP

About the Role

We are seeking a highly organized, customer-focused, and proactive Clinic Custodian / Patient Services Representative to join our healthcare team. This role is vital in ensuring a seamless patient experience while supporting the daily administrative and operational functions of the clinic.

Beyond traditional front desk responsibilities, this position requires strong problem-solving abilities, attention to detail, and the ability to maintain efficiency in a fast-paced healthcare setting.

Key Responsibilities

• Welcome patients, visitors, and healthcare partners in a professional and friendly manner.
• Verify patient demographic information, insurance details, and medical records before appointments.
• Provide clear information regarding clinic services, procedures, and appointment requirements.
• Address patient concerns, inquiries, and requests promptly while maintaining confidentiality.
• Ensure patients receive exceptional service from check-in through check-out.

• Schedule initial consultations, follow-up visits, and recurring therapy sessions.
• Manage appointment calendars efficiently to maximize clinic productivity and minimize scheduling conflicts.
• Coordinate patient appointments with therapists, physicians, and other healthcare providers.
• Handle appointment confirmations, cancellations, rescheduling requests, and waitlists.
• Monitor daily schedules and proactively address gaps, delays, or overbookings.

• Notify clinicians promptly upon patient arrival.
• Coordinate patient movement throughout the clinic to maintain smooth operations.
• Monitor wait times and communicate any delays professionally.
• Assist in maintaining an organized and efficient patient experience during peak clinic hours.

• Verify insurance coverage, therapy benefits, co-payments, deductibles, and visit limitations.
• Explain insurance-related information to patients when necessary.
• Collect payments, including co-pays, deductibles, and outstanding balances.
• Issue receipts and maintain accurate payment records.
• Prepare daily charge slips and perform end-of-day cash and payment reconciliation.
• Assist with billing documentation and insurance-related administrative tasks.

• Maintain accurate and up-to-date patient records within the clinic’s electronic medical record (EMR) system.
• Ensure all patient intake forms, consent forms, and required documentation are completed and properly filed.
• Process referrals, prescriptions, medical reports, and other clinic documents.
• Send referrals, prescriptions, and home exercise programs through email, fax, or other approved communication channels.
• Assist with report generation and administrative projects as assigned.

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and replenish office and clinic supplies as needed.
• Coordinate with vendors and suppliers regarding office requirements.
• Support overall clinic operations to ensure a safe, efficient, and professional environment.

Qualifications

• High School Diploma required.
• Associate Degree, Medical Administration Certification, or related healthcare administration training is an advantage.

• At least one (1) year of front desk, reception, customer service, or administrative experience in a:
• Medical Clinic
• Physical Therapy Center
• Chiropractic Clinic
• Dental Clinic
• Healthcare Facility

• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using Electronic Medical Record (EMR) systems such as Ray, Practo, or similar platforms is preferred.
• Familiarity with multi-line phone systems and appointment scheduling software.
• Basic understanding of medical insurance processes, including HMOs, PPOs, co-pays, deductibles, and coverage verification.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• High level of professionalism and confidentiality.
• Exceptional organizational and time-management skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to remain calm, professional, and solution-oriented under pressure.

• Ability to perform prolonged desk work and computer usage.
• Ability to manage multiple phone calls and administrative tasks simultaneously.
• Occasional lifting of office supplies and clinic materials.

• Competitive Salary Package (₱15,000 - 15,500.00 monthly)
• Paid Time Off (PTO)
• Free Parking on site
• Professional Development Opportunities
• Supportive and Collaborative Work Environment

What Success Looks Like

A successful Clinic Custodian / Patient Services Representative will:

• Deliver a positive and professional patient experience.
• Maintain accurate patient records and documentation.
• Keep schedules organized with minimal appointment conflicts.
• Ensure timely and accurate collection of payments.
• Support smooth clinic operations, even during high-volume periods.
• Build positive relationships with patients, clinicians, and colleagues.