BPO Team Leader (Active Pooling)

apartmentVXI Global Solutions placeDavao scheduleFull-time calendar_month 

Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.

Key Responsibilities
  • Review agent performance results daily to ensure all goals are met or exceeded
  • Analyze and trend agent KPI/Sales performance
  • Identify performance gaps and prepare action plans for effective coaching and performance improvement
  • Monitor and assess employee calls for performance improvement plans
  • Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance
Requirements
  • At least 1 years of BPO Team Leader experience
  • Amenable to work on a graveyard shift
  • Amenable to work onsite in Davao
Perks
  • HMO on your first day + up to three (3) FREE dependents*
  • Life insurance up to 500K*
  • Salary payout every 2 weeks
  • Fast-Moving Career Progression
  • Employee discount at select partner establishments
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