Virtual Coordinator - Manila

Description

About the Role

We are seeking a highly organized and tech-savvy Virtual Coordinator to support the day-to-day operations of a dynamic coaching and training company. This role is ideal for someone who thrives in a fast-paced, multi-faceted environment and is skilled in scheduling, documentation, research, light creative work, and AI tool experimentation.

You'll work closely with the leadership team, coaches, and clients to ensure smooth scheduling, content updates, and operational efficiency. If you're a self-starter who loves improving systems and contributing across multiple functions—from admin to design and light media tasks—this could be your perfect role.

• Scheduling & Operational Support
• Request and compile weekly schedules for all custom and coaching calls
• Route coaching calls to the appropriate coach or attach them to the company website
• Assist with email, rescheduling, and cancellation support during team member vacations or weekends
• Track names of agents reached for coaching calls and propose improvements to current tracking system (currently on Google Docs)
• Assist with onboarding paperwork for new coaches
• Content, Research & AI Tasks
• Add AI-generated scenario ideas to the Authentic Guest Google Docs
• Research tools like Notebook LM Podcast to convert training manuals into audio format
• Assist in transcribing audio files, including non-English to English transcription, to support faster scoring and feedback
• Explore and implement new AI tools for content enhancement, file conversion, and interactive training
• Manuals & Program Content Management
• Update 3 training manuals (client, coach, admin) for new website publishing
• Assist in reformatting or redesigning program materials using Canva/PowerPoint
• Add client-specific logos, content, and names to program deliverables
• Media & Technology Tasks
• Send realistic Revinate audio files to coaches on a monthly basis
• Make test calls to properties for use in live training simulations
• Help convert training manuals into audio, cut videos, and enhance with AI support
• Stay updated on new tools for making and recording international calls (post-Skype/Teams transition)
• Creative & Interactive Support
• Redesign name cards, posters, and manuals for a modern and cohesive look
• Research and recommend new interactive activities for live or virtual training based on learning goals

What We’re Looking For

• 2+ years experience as a Virtual Assistant, Program Coordinator, or Admin Support
• Excellent English communication skills (written and spoken)
• Strong organizational skills with attention to detail and follow-through
• Proficient with Google Workspace (Docs, Sheets, Calendar, Drive)
• Skilled in Canva or PowerPoint for layout/design tasks
• Comfortable using or learning transcription and AI tools (e.g., Otter.ai, Rev, ChatGPT, audio/video converters)
• Resourceful with strong problem-solving skills and initiative
• Bonus: Familiarity with project management tools (Trello, Asana, or Notion)

• You’re proactive and thrive in a role with varied responsibilities
• You love organizing digital content and improving workflows
• You’re tech-savvy and curious about new tools and AI-driven solutions
• You’re comfortable working independently and managing priorities
• You can support during weekends or when others are on leave

Requirements

This is a full time job

100% Remote Work

$5/hr

Night Shift