Customer / Technical Support Representative (On-site)
ThriveSource Global Inc. Cebu
CUSTOMER / TECHNICAL SUPPORT REPRESENTATIVE
Duties/Responsibilities:
- Identifies, investigates, and resolves issues of customers
- Fields support calls, chat, email, and/or other communication
- Consults with customers to determine steps and procedures taken to identify and resolve the problem.
- Guides users through diagnostic and troubleshooting processes through verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Performs other related duties as assigned.
Required Skills/Abilities:
- At least 1 year of experience as Customer Support Representative.
- Technical Support experience is a PLUS!
- Knowledge in Salesforce is a PLUS!
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- With performance incentives as it applies
- Willing to work on site for 6 months or more.
TTECCebu City
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business.
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