Package Consultant-Microsoft Dynamics 365 Customer Engagement
IBM Quezon City Full-time
A Package Consultant for Microsoft Dynamics 365 Customer Engagement is responsible for configuring the system to meet customer-specific business requirements in areas such as Field Service, Project Service, and Sales. They should be familiar with add-ons like Unified Service Desk and have a solid understanding of business processes.
The role involves documenting business requirements, participating in solution design sessions, and creating functional design documents to guide development. The consultant will configure and customize the Dynamics application, demonstrate out-of-the-box features, and validate the final solution to ensure it aligns with the requirements.
The role involves documenting business requirements, participating in solution design sessions, and creating functional design documents to guide development. The consultant will configure and customize the Dynamics application, demonstrate out-of-the-box features, and validate the final solution to ensure it aligns with the requirements.
They will also collaborate with stakeholders throughout the entire process, including during user acceptance testing.
Required Skills:
- Microsoft Dynamics 365 Customer Engagement
- Software Engineering (using Microsoft and Web Technologies)
- Dynamics 365 customization and configuration
- C# / .NET
- JavaScript for Dynamics 365
- Power Automation
- Power BI
- Data Migration
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