Front Office Supervisor
Marand Family Resort Bauang Full-time
Key responsibilities:
- Supervise front desk operations including check-ins, check-outs, and guest inquiries.
- Lead, train, and schedule front desk staff to ensure excellent service delivery.
- Handle escalated guest concerns, requests, and complaints in a prompt and professional manner.
- Ensure the accuracy of guest billing, cash handling, and shift-end reports.
- Monitor room availability and work closely with Reservations and Housekeeping for room readiness.
- Oversee the proper use of property management systems (PMS) and ensure front office procedures are followed.
- Support upselling efforts and promote hotel services, packages, and special offers.
- Conduct daily briefings and communicate relevant updates or issues to the team and management.
- Audit shift checklists and ensure compliance with standard operating procedures (SOPs).
- Ensure lobby cleanliness and that front desk staff maintains professional appearance and behavior.
Qualifications:
- Bachelor’s degree or diploma in Hospitality, Tourism, or related field preferred.
- Minimum of 2 years of front office or customer service experience, with at least 1 year in a supervisory role.
- Proficient in hotel PMS, POS systems, and front office procedures.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Willingness to work in shifts, weekends, and holidays.
AF SuperstarsBaguio, 31 km from Bauang
Are you a closer with heart, someone who thrives on connection, drives results, and is obsessed with helping others transform their lives?
At Anytime Fitness Superstars, we don't hire front desk fillers, we hire high-impact performers...
Bauang
related
• physically fit, flexible
• can work asap
Work location
BAUANG, LA UNION
Remarks
No additional remarks
Apply now...
BDO LifeLa Trinidad, 28 km from Bauang
Are you looking for an entrepreneurial type of career in corporate world through life insurance sales?
Are you after a financially-rewarding and noble career by protecting the financial well-being of Filipino families?
Then join our growing BDO...