Virtual Sales Officer (VSO)

VIRTUAL SALES OFFICER (VSO)

 I.  Position Overview

The VSO supports the sales performance of Mandaue, Lapu-Lapu, and Cebu City territories and contributes to achieving monthly sales targets under the revised incentive scheme.

1. Lead Generation & Prospecting

• Conduct outbound calls to identify potential clients within assigned territories.
• Qualify leads based on product needs, purchasing capability, and client profile.
• Maintain an updated database of prospects and inquiries.

1. Virtual Sales Engagement

• Conduct virtual product presentations and explain product features, pricing, and benefits.
• Handle inquiries through calls, SMS, chat, or email.
• Prepare and send quotations, proposals, and product information materials.

1. Sales Conversion & Closing

• Negotiate terms and finalize orders through virtual channels.
• Secure repeat orders through consistent follow-ups and relationship building.
• Coordinate with operations for order processing, delivery scheduling, and service fulfillment.

1. Territory Sales Support

• Support sales performance for Mandaue, Lapu-Lapu, and Cebu City areas.
• Work closely with Field Sales Account Executives for accounts requiring physical visits.
• Assist in achieving combined territory targets under the incentive scheme.

1. Customer Relationship Management

• Maintain regular communication with clients to ensure satisfaction and retention.
• Address after-sales concerns and coordinate resolutions with operations or service teams.
• Build long-term relationships with small and non-field required clients.

1. Reporting & Documentation

• Submit daily call logs, sales updates, and Productivity & Efficiency Analytics.
• Track virtual sales performance and ensure accuracy of sales documentation.
• Provide feedback on client trends, product concerns, and market opportunities.

1. Compliance & Professional Conduct

• Follow company sales processes, communication standards, and data privacy guidelines.
• Uphold professionalism in all virtual interactions and maintain brand integrity.
• Participate in training sessions and performance reviews as required.

• Bachelor’s degree in business, Marketing, Communications, or related field (preferred).
• Preferably with BPO experience handling sales functions
• Experience in tele-sales, telemarketing, or inside sales is an advantage.
• Strong communication and negotiation skills.
• Proficiency in phone handling, chat communication, and email correspondence.
• Basic knowledge of CRM tools, MS Office, and digital communication platforms.
• Ability to work independently and meet sales targets.

• Salesmanship & Persuasion
• Customer Service Orientation
• Communication Skills (Verbal & Written)
• Negotiation & Closing Skills
• Time Management & Organization
• Adaptability in Virtual Selling
• Professionalism & Integrity

• Monthly sales quota achievement
• Lead conversion rate
• Number of daily outbound calls
• Number of qualified leads generated
• Customer retention and repeat orders
• Accuracy and timeliness of reports
• Contribution to combined territory performance

• Monday to Saturday (8-5pm)

• Base salary : 22,000-25,000