L2/L3 IT Support Engineer - (MSP) | ZR_1261_JOB

L2/L3 IT Support Engineer - MSP (Remote)

• PeoplePartners is a Great Place to Work® certified company where people come first, careers move forward, and global opportunities feel within reach.
• We connect talented professionals with high-performing teams across international markets, creating roles that offer meaningful work, real collaboration, and room to grow. Here, you are not just filling a seat. You are joining a culture built on trust, learning, accountability, and people who genuinely want you to succeed.

• Some IT support roles are all password resets and repetitive tickets.
• This is not one of them.
• PeoplePartners is hiring an experienced L2/L3 IT Support Engineer (MSP) to support one of Australia’s fast-growing Managed Service Providers. This role is built for someone who enjoys solving real technical problems, communicating clearly with clients, and keeping businesses running smoothly across diverse environments.
• You will support Australian clients remotely across Microsoft 365, Azure, Intune, Windows Server, networking, firewalls, email systems, RMM, PSA, and endpoint security tools.
• No two days will look the same, and that is exactly the point.

Key Responsibilities:

• Resolve Level 2 and Level 3 support tickets.
• Provide timely IT support to MSP clients.
• Troubleshoot cloud, infrastructure, networking, firewall, and endpoint issues.
• Support Microsoft 365, Azure, Intune, Windows Server, and email environments.
• Maintain accurate ticket notes, documentation, and time entries.
• Communicate proactively with customers during issue resolution.
• Escalate issues appropriately while maintaining ownership.
• Use PSA and RMM platforms to manage support activities.
• Contribute to process improvements and team collaboration.
• Participate in team meetings and support reporting activities.

Job Requirements:

Required Qualifications (Must-Have):

• 2+ years of MSP experience.
• Strong Level 2 IT support experience.
• Experience supporting Microsoft 365 environments.
• Exposure to Azure, Intune, AutoPilot, and Active Directory.
• Windows Server administration experience.
• Networking and firewall troubleshooting skills.
• Experience using PSA and RMM platforms.
• Strong written and spoken English.
• Reliable home office setup and stable internet connection.

Preferred Qualifications (Nice-to-Have):

• HaloPSA
• NinjaOne
• IT Glue
• Huntress
• ThreatLocker
• Hyper-V or VMware

• Joining PeoplePartners means becoming part of a Great Place to Work certified company that values people, integrity, teamwork, excellence, and growth.
• You will enjoy a supportive remote work environment, exposure to Australian clients, opportunities to learn new tools and technologies, and a culture that encourages collaboration without ego. You will work with people who communicate openly, take ownership, support each other, and care about delivering great customer experiences.
• This is a strong career move for an MSP engineer who wants technical variety, client impact, professional growth, and a team that knows how to work hard while keeping things human.
• Apply now through PeoplePartners and let’s talk.

Work Details:

• Work Setup: Fully remote / work from home.
• Client Location: Australia
• Schedule: Monday to Friday, Day-shift (AEST).

Company Benefits:

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary Wi-Fi Modem
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Monthly Gift Voucher
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.