Manager Operations - Fraud Operations - Quezon City
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations
Principal responsibilities- Lead and manage the fraud ops teams in Manila.
- Ensure delivery of best-in-class service standards as agreed with the business stakeholders.
- Drive a risk management culture and continuously support efforts to mitigate operational risks.
- Drive high levels of productivity amongst teams and support various process efficiency and cost reduction objectives of the business.
- Ensure people engagement, escalation management and career progression of your teams.
- Be a positive role model and support the Fraud Ops leadership team to deliver key objectives.
- Diploma or degree in any discipline
- Solid background in Fraud Operations
- Strong leadership skills
- Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
- Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
- Strong communication and presentation skills – both verbal and written
- Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and decide actions required
- Resourceful - ability to leverage resources available to achieve goal
- Experience in managing Contact Centre, Risk, Payments and Investigation Operations will be preferred
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role.HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.