Davao - Customer Service Representative
Sixeleven Global Services & Solutions, Inc. is hiring a Full time Customer Service Representative role in Bugac, Davao Region. Apply now to be part of our team.
Job summary:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Expected salary: ₱25,000 per month
Job Summary-
We are looking for nursing/pharmacy or related graduates in ensuring patients, healthcare providers, and partners receive accurate, timely, and compassionate support related to pharmaceutical delivery services. This role is responsible for enrolling patients into prescription delivery programs, verifying eligibility, coordinating with pharmacies, and providing excellent customer service to ensure a seamless end-to-end experience.
Key Responsibilities-
Enrollment & Processing
Facilitate the enrollment of patients into pharmaceutical delivery programs, ensuring accuracy and compliance with regulatory and company standards.
Ensure timely processing of enrollment requests to avoid delays in medication delivery.
Customer Service-
Handle calls, emails, or chats from patients, caregivers, and healthcare professionals regarding enrollment, order status, delivery timelines, and program information.
Qualifications- Nursing graduate required; nursing license preferred but not required.
- 3 months BPO experience
- Good communication skills with the ability to explain medical terms in a clear and empathetic manner.
- Detail-oriented with data entry, documentation, and organizational skills.
- Familiarity with healthcare regulations (HIPAA, patient confidentiality) and insurance processes is a plus.
- Open to graveyard shift and office work in Ma-a, Davao City.
What We Offer:
- A supportive work environment focused on growth and development.
- Opportunities for career advancement within the company.
- Comprehensive training to ensure your success.
- Company events like the Sportsfest, tokens, and etc.
About us:
Sixeleven Global Services is a Filipino-owned, Davao-Based, solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support.
We started in 2005 with only 20 seats. We have now grown to over 5,000 seats currently! Our yearly growth and success is a testament to our drive and capability to guarantee that client goals are met.
We believe in more than just hiring; we focus on nurturing our team members to grow in their areas of influence. With a strong foundation of job stability and clear paths for career advancement, we pride ourselves on creating a unique environment where you will feel to be part of a team and not just an employee.Here, you will experience a sense of belonging and a commitment to your professional development.