Front Office Associate
SotoGrande Hotel & Resort Lapu-Lapu Full-time
About the role
We are seeking a Front Office Associate to join the team at Sotogrande Hotel and Resort in Lapu-Lapu City Cebu. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.
What you'll be doing- Greeting and welcoming guests upon arrival, checking them in and out efficiently
- Responding to guest inquiries and requests in a friendly and professional manner
- Managing guest reservations, room allocations and maintaining accurate records
- Handling cash and electronic payments securely and accurately
- Providing concierge services, such as arranging transportation, making dining reservations, and suggesting local attractions
- Assisting with baggage handling and luggage storage as needed
- Maintaining a clean and organised front desk area
- Adhering to all hotel policies, procedures and safety protocols
- Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting
- Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds
- Strong problem-solving and decision-making skills, with the ability to remain calm under pressure
- Proficiency in English, both written and verbal, with additional language skills being an advantage
- Knowledge of front office operations, including reservations, check-in/check-out, and handling cash and electronic payments
- Flexible and adaptable, with the ability to work in a fast-paced environment and during peak hours
- A warm, friendly and professional demeanour, with a genuine passion for providing exceptional customer service
Cebu City, 6 km from Lapu-Lapu
exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.
We are looking for a Front Office Staff (Reception).
As a Front Office Staff (Reception), we rely on you to:
• Take...
Adelfa HotelCebu City, 6 km from Lapu-Lapu
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FRONT DESK OFFICER
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SotoGrande Hotel & ResortMandaue, 3 km from Lapu-Lapu
About the role
We are seeking a Front Office Associate to join the team at Sotogrande Hotel and Resort in Lapu-Lapu City Cebu. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring...