Spanish CSR HR offshore account (start asap)
(Blended Non-voice)
Location: One E-Com, MOA Complex, Pasay (Onsite)Night Shift schedule
Type: Full-time (Permanent/Probationary)
Pay: up to ₱20K basic + ₱1,500 allowance + 30k-50k Php Language Premium + 20% performance-based incentives + 15% Night Differential pay
Perks: 13th Month Pay, HMO, Life Insurance, Statutory Benefits, Leave Credits/Conversion, Employee Referral Program Incentives*
What You’ll Do:
- Attend to inbound phone calls and assist callers with employee-related concerns, providing accurate information and support.
- Perform chat-based interactions with employees on a regular basis to address inquiries and provide HR assistance.
- Manage and respond to requests through the ticketing system, ensuring timely and accurate resolution of employee concerns.
- Provide information related to employment details, personal records, and basic payroll inquiries.
- Filter, categorize, and prioritize tickets according to urgency and issue type.
- Reroute or escalate tickets to the appropriate support tier or department when issues require further investigation or specialized handling.
- Maintain professional communication and customer service standards during all employee interactions.
- Ensure confidentiality and data privacy when handling employee information.
- Accurately document all interactions and resolutions in the HR support system.
- Follow established HR processes, service level agreements (SLAs), and company policies.
- Assist in maintaining efficient workflow within the HR support queue to meet response and resolution targets.
Previous work experience in BPO for more than 1 year a Spanish Bilingual customer service (handling Intl. voice and other transactional or B2B accounts or HRO is an advantage)
Strong English & Spanish comms (B2 level and above) & critical thinking skills
Senior High grad / 2nd year college (old curriculum)
Complete pre-employment documents (SSS, Pag-IBIG, PhilHealth, TIN, NBI, COE, etc.)
Must be a local citizen and residing in PH
Easy Application Process: (onsite or virtual)
(1) Phone interview with Recruitment or visit our Conduent Career Hub to apply for CSR HR account or look for Ms. Ghi(2) Online profile creation
(3) Final interview with Hiring Manager (MS TEAMS)
(4) Job info & pre-employment steps
APPLICATION REMINDER: We appreciate your interest in applying with Conduent. Please ensure that you have read and understand the job details and requirements. Our team will carefully review each application received. If you pass the paper screening, please expect to be contacted at your mobile number and e-mail indicated.
To learn more, you can visit our website for Careers at Conduent.