Client Success Coordinator | Work From Home | Night Shift | Weekends Off

Drive Exceptional Client Experiences That Power Business Growth

Every contribution supports long-term business success while opening a global career with Emapta, where top 1% talent enjoys world-class opportunities, continuous growth, and meaningful professional impact every day.

Snapshot

Work Setup: Permanent Work From Home

Shift: Night Shift, 8:00 AM - 5:00 PM CDT, Weekends Off

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1-3 years of experience in Customer Success, Customer Service, Account Coordination, Operations Support, or a similar client-facing role
• Experience managing multiple customer requests, orders, projects, or accounts simultaneously while meeting deadlines
• Strong written and verbal English communication skills with the ability to confidently interact with U.S.-based clients
• Experience using CRM, ERP, order management, or customer support systems
• Proficiency in Microsoft Office (Outlook, Excel, Word) and/or Google Workspace
• Experience supporting B2B customers is highly preferred
• Background in promotional products, branded merchandise, corporate gifting, print, fulfillment, logistics, e-commerce, or a related industry is an advantage
• Experience coordinating vendors, production schedules, shipping timelines, or order fulfillment processes is an advantage
• Familiarity with inventory management, order tracking, or fulfillment systems is preferred
• Exceptional customer service mindset with a strong focus on building long-term client relationships
• Strong organizational and time management skills with the ability to prioritize multiple competing deadlines
• Excellent attention to detail and commitment to delivering high-quality work
• Demonstrated ownership, accountability, and the ability to work independently with minimal supervision
• Strong problem-solving, critical thinking, and decision-making skills
• Adaptable, proactive, and solution-oriented in a fast-paced environment
• Collaborative team player with excellent interpersonal and relationship-building skills
• Warm, personable, dependable, and eager to learn with a positive attitude
• Comfortable taking ownership and confidently communicating with U.S. customers and cross-functional teams

Responsibilities

• Manage day-to-day customer service, order coordination, and operational support
• Create capacity for leadership by handling operational responsibilities, allowing greater focus on business development and strategic growth
• Independently manage customer interactions while representing the company with professionalism and care

• Become a trusted extension of the leadership team
• Build strong customer relationships through timely and professional communication
• Manage customer requests independently with minimal oversight
• Maintain accurate CRM records and documentation
• Coordinate projects from initiation through completion
• Identify and resolve issues before they impact the customer experience
• Communicate proactively with customers and internal stakeholders
• Represent the company professionally in every customer interaction

About the Client

Combining innovation with a people-first approach, our client continues to expand its impact by helping businesses create lasting connections through premium branded experiences-making it an outstanding place to build a long-term global career.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!