Housekeeping & Maintenance Supervisor

About us

Our team takes pride in creating welcoming environments where guests can relax, reconnect and enjoy unforgettable moments. We believe that our housekeeping and maintenance teams are fundamental to achieving this mission.

About the role

In this supervisory role, you will lead and coordinate housekeeping and maintenance activities across the resort, directly contributing to guest satisfaction and the overall success of our hospitality operations. You will oversee daily operations, manage team performance, and ensure all facilities are maintained to our exacting standards.

1. Supervise and coordinate housekeeping and maintenance staff to ensure efficient completion of daily tasks and adherence to quality standards
2. Conduct regular inspections of guest rooms, common areas and facilities to verify cleanliness and maintenance standards are met
3. Schedule and allocate housekeeping and maintenance work assignments to team members based on operational needs and priorities
4. Train, mentor and develop housekeeping and maintenance staff, providing guidance on proper cleaning techniques, safety protocols and service standards
5. Manage inventory of cleaning supplies, equipment and maintenance materials, ensuring adequate stock levels and cost efficiency
6. Address maintenance issues and coordinate repairs with external contractors as needed, prioritising urgent matters affecting guest comfort
7. Respond promptly to guest requests and complaints related to room cleanliness and facility maintenance, ensuring swift resolution
8. Maintain detailed records of maintenance work completed, staff performance and inventory usage
9. Ensure compliance with health, safety and hygiene regulations across all housekeeping and maintenance operations
10. Communicate effectively with other departments, including front desk and management, to coordinate activities and share relevant information
11. Participate in staff meetings and contribute to continuous improvement initiatives to enhance operational efficiency

1. Minimum 3-5 years' experience in housekeeping or maintenance supervision within a hotel, resort or similar hospitality setting
2. Proven track record of successfully managing and motivating housekeeping and maintenance teams
3. Strong knowledge of cleaning protocols, maintenance best practices and hospitality standards
4. Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively
5. Proficiency in basic computer skills and familiarity with property management systems
6. Outstanding communication and interpersonal skills, with the ability to work collaboratively across departments
7. Attention to detail and commitment to maintaining the highest standards of cleanliness and presentation
8. Leadership capabilities with the ability to train, coach and develop team members
9. Physical capability to perform regular inspections and occasional hands-on tasks
10. Familiarity with inventory management and basic budgeting principles
11. Knowledge of health, safety and environmental regulations relevant to hospitality operations
12. Fluency in English; Filipino language skills are advantageous

1. Competitive salary package commensurate with experience and qualifications
2. Opportunities for professional development and career advancement within the hospitality industry
3. Comprehensive training programmes to enhance your supervisory and technical skills
4. A supportive and collaborative work environment where your contributions are valued and recognised
5. Employee benefits including health and wellness support
6. The chance to work in a stunning location with a talented and dedicated team
7. Access to resort facilities and recreational opportunities

Apply now

Join Nuuk Taal Lake and become part of a team committed to excellence in hospitality.