Customer Service Representative - Manila

Job Description

Job Overview:

We are seeking a Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and provide accurate information about our products and services while maintaining a professional and friendly demeanor.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate and timely information about products, services, and company policies.
• Resolve customer complaints efficiently, escalating issues when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Meet or exceed performance metrics, including response time, customer satisfaction, and quality standards.
• Collaborate with other departments to address customer needs and improve overall service.
• Stay up to date with product knowledge, promotions, and company updates.

Job Qualifications

Qualifications:

• High school diploma or equivalent; college-level education is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Customer service experience is preferred but not required — training will be provided.
• Ability to remain calm and professional in challenging situations.
• Willingness to work flexible hours, including nights, weekends, and holidays if needed.