[ref. p7958902] Senior CloudOps Support Analyst

Qualifications

• Service Desk Experience – Prior service desk experience preferred
• Jira and Confluence – Previous experience with Jira and Confluence required
• Cloud & DevOps Expertise – Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS.
• CI/CD Experience – – Passion for working in a CI/CD environment, implementing and maintaining automation pipelines.
• Linux Administration – Passion for learning and managing Linux-based systems.
• Linux and Windows Configuration – – Passion for learning tools such as ansible, run deck, chef and puppet.
• High Availability & Security – Passion for learning how to design or maintain highly available and secure cloud systems.
• AWS Workload Management – Passion for learning how to migrate and manage workloads in AWS.
• Software Development – Passion for learning how to develop in an Object-Oriented language (C# .NET preferred).
• Scripting Skills – Passion for learning scripting with Bash or Python.
• Infrastructure as Code (IaC) – Passion for learning IaC such as Terraform (preferred)
• CI/CD Platforms – Passion for learning CI/CD platforms such as Harness, Jenkins, or GitHub Actions.
• Monitoring & Observability – Passion for learning real-time monitoring tools such as Datadog.
• Microservices Architecture – Passion for learning microservice-based system design.

• Verbal and Written Communication – Must be able to communicate effectively with both technical and non-technical audiences, in writing and verbally
• Attention to Detail and Organizational Skills – Must demonstrate strong attention to detail and the ability to stay organized while managing multiple tasks simultaneously
• Problem-Solving Ability – Able to analyze and resolve complex technical challenges with guidance.
• Collaboration & Communication – Strong verbal and written communication skills to work effectively with teams.
• Self-Motivation – Capable of working independently while also contributing to a team.
• Commitment to Best Practices – Passion for defining and implementing industry best practices.
• Continuous Learning – Willingness to explore new technologies and teach others what you learn.

This role is ideal for someone eager to grow in a cloud-native DevOps environment, apply best practices, and contribute to a culture of learning and innovation.