BPO Quality Analyst for a PIONEER ACCOUNT
ePerformax Pasay Full-time
Responsibilities:
- Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agents
- Accurately evaluate teammate behaviors using the company’s C.O.R.E. practice to successfully identify impacting strengths and opportunities
- Consistently and accurately communicate client opportunities to stakeholders
- Actively participate in weekly/bi-weekly calibration sessions
- Conduct weekly feedback sessions to impart communication and behavioral gaps to ensure customer service representative’s continuous performance improvement
- Render phone time to keep product knowledge, skills and behaviors up to date
Requirements:
- 2-year undergraduate degree (communications arts and education majors preferred)
- At least 1 year of experience as a call center/BPO Quality Analyst
- Excellent Verbal and Written Communication Skills
- Experience in developing talents to its full potential
- Proficient in creating reports and in using MS Office
- Must be willing to work flexible schedules (including weekends and holidays)
FoundeverQuezon City, 12 km from Pasay
for?
• With at least 6 months Sales Experience in BPO/Non-BPO
• Completed at least Senior High School or two (2) years of college education
• Basic computer navigation skills
• Good to Excellent Communication skills & Comprehension
What should you expect from us...
Project GrowthPhilippines
expertise in BPO, call center, and high-volume recruiting environments. This is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents...
CEF SolutionsManila, 6 km from Pasay
ABOUT US:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions.
We take pride...