2025-06 | Customer Success Associate at VAA Philippines

Must have a backup device (Desktop/Laptop)?: Yes

JOB DESCRIPTION:

• Lead the core team to prepare for the Kick off meeting
• Review the requirement list and manage clarification issues
• Ensure to prepare all relevant data for the kick off meeting
• Review the customer data - KYC (Know Your Customer)
• Customer classification (VIP- Might define 3 levels TBD)
• Customer profile (Based on guidelines)
• Managing set expectations and work plan with the customer
• Based on model of support , in case of Project , create plan with Milestones and target dates

• Ensure the team are aligned in case more then one VA supporting
• CE follow up health checks
• Internal team recurring meeting review status
• Manage risks , gaps - Identify , apply action plans for corrective actions , notify relevant stakeholders
• Track project plan targets and milestones
• Identify potential customer business growth -potential services
• Identify elements to track business growth
• Identify relevant training for VA supporting the customer (if gaps promote knowledge training)
• Customer survey /health check meetings
• Handling customer complains
• Lead the core team to resolve the complains/problems
• Holiday greetings , promotions ,courses
• End of Contract - identify potential future reopen
• Resignation of VA - smooth transition to replacement VA
• Escalation path

• New requirements - additional support/training
• New service request - additional VA
• Upskill of VA
• Change of schedule/hours

JOB QUALIFICATIONS:

• College Graduate
• Must be fluent in English (speaking and in writing)
• Must have at least minimum of 1-2 years work experience in the Customer Service Client handling via Chat, Email and Calls
• Must have have strong experience and proficient to work with Client Facing
• Good time-management skills
• Available for a full time job

SYSTEM REQUIREMENTS (MAIN DEVICE):

Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

SYSTEM REQUIREMENTS (BACKUP DEVICE):

Internet Connectivity: 10 MBPS

This offer from "VAA Philippines" has been enriched by Jobgether.com and got a 72% flex score.