Assistant General Manager

Job Description:

• Provides overall leadership and supervision to the Sales and Customer Service (CS) team to drive business growth, customer retention, and operational excellence.
• Reviews and evaluates the performance of the Sales Manager and Customer Service Assistant Manager, ensuring alignment with company targets and objectives.
• Analyzes sales performance data and trends, monitors key accounts, and ensures customer rate and service requirements are met effectively.
• Conducts joint customer visits with Account Executives, Global Account Managers, or the Sales Manager to strengthen client relationships and identify new opportunities.
• Tracks overall sales target achievements and provides strategic support on special rate requests, contract negotiations, and urgent customer requirements.
• Ensures all new and existing clients have submitted credit line applications in accordance with company policy.
• Participates in sales strategy meetings and contributes to the development of actionable business plans.
• Collaborates with internal departments to fulfill customer requests and ensures seamless service delivery.
• Coordinates with international network offices on global projects or initiatives requiring cross-border support.
• Oversees the collection of accounts receivable and works with Finance to manage credit exposure.
• Reviews budget performance, production reports, and profit and loss statements to identify areas for improvement and growth.
• Monitors market trends, competitor activity, and potential new business developments, reporting critical insights to senior management.
• Identifies team development needs, proposes process or equipment improvements, and initiates training or seminars to support continuous employee growth and performance.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of progressive experience in the logistics or freight forwarding industry, with at least 3 years in a managerial or supervisory role.
• Relevant experience in carrier operations or freight forwarding is required.
• Strong understanding of basic cargo forwarding processes, including documentation, routing, and pricing.
• Proven track record in managing operational KPIs, ensuring SLA compliance, and leading cross-functional Sales and Customer Service teams.
• Strong business acumen with hands-on experience in client engagement, account management, and service delivery.
• Excellent leadership, interpersonal, and communication skills, with a proactive and collaborative approach to problem-solving.
• Proficient in data analysis and performance monitoring using tools such as Microsoft Excel and Power BI.
• Familiarity with Microsoft Dynamics (CRM) or similar customer relationship management systems is an advantage.
• Has completed relevant Sales & Customer Service training, as well as Leadership or Management development programs.
• Highly organized, detail-oriented, and able to perform effectively in a fast-paced, target-driven environment.
• Must possess a valid Driver’s License and be willing to travel for client visits and field operations as required.

Note: Only qualified applicants will be contacted.