Senior Team Leader/ Day Shift/AU Client/NDIS

• Team Leadership & Management
• Lead and supervise a team of administrative professionals supporting NDIS and other service-based clients
• Set clear performance expectations and monitor output against KPIs
• Motivate, coach, and support team members to achieve consistent service delivery
• Conduct regular performance reviews and provide mentoring
• NDIS Compliance & Operational Oversight
• Ensure adherence to NDIS Quality and Safeguards Commission standards and client policies
• Oversee accurate documentation of participant records, service agreements, and reporting
• Address and resolve escalated issues related to NDIS administrative support
• Liaise with client compliance teams to meet audit and reporting requirements
• Training & Staff Development
• Support onboarding and orientation of new team members with an NDIS compliance lens
• Deliver training on data privacy, confidentiality, and NDIS-related systems
• Identify development needs and implement upskilling programs
• Administrative & Client Support
• Oversee day-to-day administrative operations including data entry, compliance tracking, and document control
• Collaborate with other departments (e.g., HR, IT, Finance) to meet client requirements
• Provide reports and insights to leadership on team performance and client satisfaction

• 3–5 years of experience in team leadership or coordination roles
• Prior experience supporting NDIS operations, documentation, or client services
• Strong understanding of administrative processes and data privacy requirements
• Excellent communication, people management, and problem-solving skills
• Proficiency with digital tools such as Microsoft Office, Google Workspace, and CRM or case management systems

• Experience working in an NDIS-registered provider or NDIS back-office support
• Familiarity with NDIS Practice Standards and service delivery models
• Proficiency in project management or workflow tools (e.g., Asana, Trello, Slack)
• Knowledge of incident reporting, participant onboarding, or SIL/Support Coordination processes

Job Type: Full-time