IT Service Desk (Korean Bilingual)
The HIRD Quezon City Full-time
Key Responsibilities
- Provide Level 1 IT Service Desk support to end users.
- Troubleshoot hardware, software, application, and basic network issues.
- Resolve technical concerns via phone, email, chat, or remote support tools.
- Log, track, and update incidents using ITSM/ticketing systems.
- Escalate complex issues to the appropriate support teams while ensuring timely resolution.
- ✅ Fluent in Korean and English (spoken and written)
- ✅ Strong communication and customer service skills
- ✅ At least 2 years of experience in IT Service Desk, IT Helpdesk, or Technical Support
- ✅ Willing to work onsite at Eton Centris, Quezon City
- ✅ Amenable to a shifting schedule
MicroSourcingQuezon City
Discover your 100% YOU with MicroSourcing!
Position: IT Service Desk Analyst
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Night Shift
Why join MicroSourcing?
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About the role
We are seeking an enthusiastic and customer-focused IT Service Desk Analyst to join our dynamic support team...