Team Leader - Cebu City

The ESL Team Leader is responsible for overseeing a team of ESL teachers or staff to ensure the delivery of high-quality English instruction and support. The role includes monitoring performance, providing coaching and mentorship, handling operational concerns, and ensuring that company standards and targets are met.

Key Responsibilities:

• Supervise and manage a team of ESL teachers or facilitators.
• Monitor individual and team performance metrics (e.g., class attendance, student satisfaction, lesson completion).
• Conduct regular coaching, feedback sessions, and performance evaluations.
• Assist in onboarding and training new ESL teachers.
• Handle class scheduling and address scheduling conflicts or issues.
• Ensure teachers comply with curriculum guidelines, lesson standards, and teaching methodologies.
• Address and escalate student complaints or concerns appropriately.
• Coordinate with other departments (e.g., QA, Admin, IT) for smooth operations.
• Support implementation of new programs, teaching tools, or company policies.
• Provide regular reports to upper management on team performance and challenges.
• Foster a positive, motivating, and collaborative team culture.

Qualifications:

• Bachelor’s degree in Education, English, or related field (preferred but not always required).
• At least 1–2 years of ESL teaching experience; leadership experience is a strong advantage.
• Excellent written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.
• Detail-oriented and able to manage multiple tasks.
• Proficient in Microsoft Office / Google Workspace and familiar with ESL platforms/tools.
• Ability to work under pressure and adapt to changing priorities.

Preferred Qualifications:

• Experience in a remote/online ESL setup.
• Familiarity with KPIs in ESL companies (e.g., lesson feedback, attendance, technical performance).