Clinic Admin Supervisor

Job Objective / Purpose:

The Clinic Administrative Supervisor will oversee the day-to-day administrative operations of the outpatient clinic, ensuring efficient delivery of support services, adherence to standard protocols, and excellent patient experience. S/he also provides leadership to non-clinical staff, supports coordination with medical personnel, and ensures compliance with regulatory and organizational standards.

This role will be hired under Health Delivery System, Inc. - a RelianceUnited company.

• In charge of reviewing and validating consolidated statements of accounts (SOAs) from clinics to ensure accuracy and timely submission to the finance department.
• Supervise and oversee the performance of billing, HMO, and support staff
• Monitor daily clinic operations to ensure smooth and efficient workflow
• Coordinate administrative tasks such as patient scheduling, records management, inventory, and office supplies
• Ensure proper implementation of clinic policies, procedures, and documentation standards
• Support the Clinic Manager in maintaining DOH, LGU, and internal compliance requirements
• Resolve administrative issues, including patient concerns and staff scheduling conflicts
• Review and endorse daily reports, billing summaries, and operational logs
• Assist in onboarding, coaching, and performance evaluation of non-clinical personnel
• Coordinate with HMO coordinators, service providers, and clinic vendors for support services
• Uphold quality service standards and promote a culture of professionalism and patient-centered care
• Responsible for assisting and coordinating clinic project expansions and operational rollouts

• Education
• Bachelor’s degree in healthcare administration, Business Administration, Nursing, or any related course
• Experience
• At least 1-2 years of experience in clinic or outpatient facility administration, with at least 1 year in a supervisory role
• Skills
• Strong understanding of clinic operations, patient flow, billing processes, and HMO coordination
• Proficient in Microsoft Office (Word, Excel) and clinic information systems or EMRs
• Excellent communication, leadership, and problem-solving skills
• Strong organizational and time management abilities
• Knowledge of DOH and LGU requirements for healthcare facilities is an advantage
• Able to handle multiple tasks in a fast-paced environment
• Others
• Willing to be assigned to clinic branches and work flexible schedules, including weekends when needed

Work Conditions:

• Permanent Position
• 8-hour workdays, Monday through Friday
• To be assigned in Greenfield District, Mandaluyong City
• Occasional evening or weekend work may be required as job duties demand

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